Returns & Exchanges

At Centellian24, we strive for complete satisfaction with our skincare products and offer a 30-day return policy for items in their original condition. If your skin needs a different formula or you are unsatisfied with your purchase, we are here to assist with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the specific reason for your return or exchange.

• 2.
  Prepare the Package

  Securely pack the unused items in their original packaging, ensuring all protective seals and promotional materials are included.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned products, your refund will be processed to your original payment method within 5-7 business days.